Job search
Job Search

Promotional feature: Tom Withers on Gladstone 360

Gladstone’s new signature application, Gladstone360, is billed as a game-changer for leisure management software. Managing director Tom Withers explains why

Published in Sports Management Oct 2016 issue 127
Read on turning pages | Download PDF of this issue
Gladstone MD Tom Withers
Gladstone MD Tom Withers

What is Gladstone360 and why did you develop it?
Gladstone360 is our new signature software application, which is not only mobile-responsive but also fully customisable. The technology we’ve used is genuinely game-changing: it’s an off -the-shelf application that allows operators to design their perfect leisure management solution and then deliver it on any device.

Software needs to evolve to meet the changing needs of both leisure operators and consumers. Modern operators want a software package that is tailored to the specific needs of their business and their customers – Gladstone360 is our response to that demand.

The solution is browser-based and touch-friendly, and works on tablets as well as PCs and Macs, meaning that for the first time your staff can be released from behind the front desk to engage more directly with customers.

The new interface is extremely user-friendly, greatly reducing training overheads for frontline staff , while screen design is tailored to meet specifi c business needs, putting critical information at the forefront and giving staff easy access to all the tools they need to interact with customers quickly and eff actively.

Gladstone360 also continues our focus on customer self-service, integrating online portals, mobile apps and self-service kiosks to offer operators a comprehensive, multichannel sales solution.

Will your existing customers, who currently use your Plus2 leisure management software, be able to upgrade to the new system?
Yes. Our Plus2 customers will be able to get Gladstone360 software for no extra charge as part of our ‘Software for Life’ promise. Crucially, they can add Gladstone360 to their current installation without needing to switch out Plus2.

The new software has been designed to work alongside the existing software, allowing customers to migrate users at their own pace.

What kind of functionality does the software include?
Gladstone360 is a suite of seamlessly linked modules, each of which focuses on a diff erent business or consumer facing function. It is focused on the needs of the receptionist, and combines a number of new modules with some of the great functionality already available to Gladstone customers. As the product grows, the existing software will be either fully incorporated into Gladstone360 or redeveloped as a new module.

At present, the solution incorporates eight core modules, covering everything from check in and point of sale processes to business intelligence, plus a number of optional advanced and consumer modules that operators can add on according to their needs [see box on p77].

How is the software customised on-screen?
Operators can personalise their screens with their own logos and colours via a simple landing page, before then customising screen layouts for each of the
different modules.

Gladstone360 screens are built from a library of ‘widgets’ – basically blocks of functionality contained within an area of the screen, which can be moved around the screen and adjusted in size and shape.

Using these widgets, operators can create their own user experience by building screens that directly refl ect their business model.

For example, a CheckIn screen might be built using any or all of the following widgets: Attendance, Correspondence, Sales, Event Log, Picture, Bookings, Make Bookings, Recent Usage and Basket.

Can you tell us about any of the new modules you’ve developed?
One new module we’re very excited about is an outcome management product called Health. A number of our customers are engaged by local authorities to deliver health intervention schemes, and therefore need to be able to measure and demonstrate the impact of these programmes on community health in order to secure funding.

This software enables them to do that, as well as helping programme managers to identify areas for improvement and allowing participants to review their own progress This new adjacent market is a big growth area for operators, and Health has been developed in response to that.

Gladstone360 has already been trialled by some of your customers. How have they found it?
Eight of our customers have worked with us to trial the product through its development with very positive results.

Their feedback has highlighted two key benefi ts of the product: firstly, the software’s ease of use, and secondly, the way it provides a clear call to action for staff to engage with customers.

What will Gladstone be focusing on in the next 12 months?
We’re committed to delivering more great functionality to all areas of our software, with the ultimate aim of making it easier for leisure operators to run their businesses.

We’re continuing to develop products that provide true self-service for those operators who wish to make software a key part of their engagement strategy, and we’re also focused on developing staff software that is both flexible and easy to use.

GLADSTONE360 MODULES

Core:
• CheckIn: one-stop shop for customer interaction, quick bookings and immediate transactions
• POS: confi gurable point-of-sale via desktop or tablet
• Contacts: management of customer and membership data
• Access: controlling and monitoring customer fl ow
• Reports: business intelligence incorporating default reports and self-built queries
• Payments: single centralised engine for all e-commerce and face-to-face payments
• BPM: automation of daily admin tasks from a library of processes
• Security: controlling and managing security of Gladstone360 users

Advanced:
• Courses: course management, with mobile competency tracker for teachers
• Integrate: API library for creating custom solutions that can interact with Gladstone360
• Health: Outcome management software to measure and improve interventions through service planning and performance capture

Consumer:
• Mobile: customisable Android and iOS app for news and mobile bookings
• Join: responsive online joining
• Book: responsive online bookings
• Courses: online course renewals
• Account: empowering customers to manage preferred communication channels
• Kiosk: customer self-service in reception

Sign up for FREE ezines & magazines
Sports jobs
Everyone Active
featured job

Swimming Teachers

Everyone Active
Salary: Competitive hourly rate
Job location: Nationwide, United Kingdom

Sales Manager

énergie group
Salary: Competitive
Location: Winchester

Duty Manager

Legacy Leisure
Salary: Competitive
Location: Exeter, UK

Swimming Instructors

Becky Adlington's Swim Stars
Salary: £13 - £15 per hour
Location: Nationwide, United Kingdom

Nationwide Apprenticeships Now Available

Everyone Active
Salary: Competitive
Location: Nationwide, UK

Swimming Instructor

Legacy Leisure
Salary:
Location: Kettering, UK

Recreation Assistant

Legacy Leisure
Salary:
Location: Kettering, UK

Host - Front Of House

énergie group
Salary: 7.50 per hour + £5 per sale*
Location: London, UK

Recreation Assistant (Lifeguard) - Lower Clapton

GLL
Salary: Up to £9.75 an hour
Location: Lower Clapton, London, UK

Duty Manager

Legacy Leisure
Salary: Competitive
Location: Llantwit Major, UK
recruiting with sports management

Leisure Assistant Apprenticeship

Everyone Active
Salary: Competitive Salary & Benefits
Location: London, UK

Front of House Apprenticeship

Everyone Active
Salary: Competitive Salary & Benefits
Location: London, UK

Fitness Instructor Apprenticeship

Everyone Active
Salary: Competitive Salary & Benefits
Location: London, UK

Activity Leader Apprenticeship

Everyone Active
Salary: Competitive Salary & Benefits
Location: London, UK

Watersports Instructor

Center Parcs Ltd
Salary: £8.70 per hour
Location: Wiltshire, UK

Front of House Receptionist

Everyone Active
Salary: Competitive
Location: Ware, Hertfordshire, UK

Duty Manager

Legacy Leisure
Salary: Competitive Salary & Benefits
Location: Kettering, UK
recruiting with sports management

Sports Activity Officer

Huntingdonshire District Council
Salary: £20,653 per annum
Location: Huntingdonshire District, UK

Physical Activity Officers

Huntingdonshire District Council
Salary: £20,653 per annum
Location: Huntingdonshire District, UK

Membership Manager

Coventry Sports Foundation
Salary: Competitive Salary & Benefits
Location: Coventry, UK

Leisure Assistant

De Montfort University
Salary: £ 19,305 - £ 22,876
Location: Leicester, UK

Leisure Assistant

De Montfort University
Salary: £ 19,305 - £ 22,876
Location: Leicester, UK

Head of Football and Sports Development

Charlton Athletic Community Trust
Salary: Competitive Salary & Benefits
Location: London, UK

Climbing Centre Manager

University of Warwick
Salary: £25,728 - £28,986
Location: Warwick, UK
training with sports management

Activity Leader

Center Parcs Ltd
Salary: £8.96 per hour
Location: Bedfordshire, UK

Recreation Assistant (Lifeguard)

GLL
Salary: Up to £9.30 per hour
Location: Ruislip, West London

Recreation Assistant (Female Only Swim Sessions)

GLL
Salary: Up to £9.75 per hour
Location: Barnsbury, North London

Recreation Assistant (Lifeguard)

GLL
Salary: Up to £9.30 per hour
Location: Charlton, South East London

Fitness Instructor

Legacy Leisure
Salary: Competitive
Location: Brackley, UK

Leisure Contract Manager

Stevenage Leisure Limited
Salary: Competitive Salary & Benefits
Location: Stevenage, UK

Sales Manager

énergie group
Salary:
Location: Canterbury, UK
apprenticeships jobs  lifeguard jobs  swimming teacher jobs  Gymnastics Coach jobs  Swimming instructor jobs  recreation assistant jobs  duty manager jobs  personal trainer jobs  fitness instructor jobs  general manager jobs  assistant general manager jobs  Sales Manager jobs 
More jobs

Catalogue Gallery

JP Lennard: ESSENTIALS for Commercial Leisure Facilities, Swimming Pools, Leisure Centres, Health & Fitness Clubs, Holiday Parks, Hotels, Schools, Universities
JPL
More catalogues

Video Gallery

DFC
DFC are a leading direct debit collection company, providing cash flow solutions to happy clients from all over the UK. We do more than simply collect your subscriptions, we pride ourselves on our ability to deliver an outstanding service and fantastic value for money. Having worked extensively within the leisure industry, we can say that our input has been paramount in helping a large number of leisure providers continually grow.
Visit website
More videos

Company profile

Company profile: EZ-Runner Systems Ltd
With over 600 clients worldwide in Spa, Golf, Health Club, Hotel and Kids Play Leisure, we have a proven track record endorsed by a diverse range of industry leaders.
View full profile >
More company profiles

Featured Supplier

Increase sales with the brands your members trust
By 2019, the UK sports nutrition market is predicted to increase by a further eight percent to £527 million.
View full details >
More featured suppliers

Property & Tenders

Location: Stratford-upon-Avon
Company: Stratford-on-Avon District Council
Location:
Company: Gravesham Borough Council
Location:
Company: GVA
Location: Hastings
Company: GVA
More properties & tenders

Diary dates

01-02 Mar 2018
BBC MediaCityUK, Salford, United Kingdom
05-09 Mar 2018
Various,
07-09 Mar 2018
Liverpool Echo Arena, Liverpool, United Kingdom
08-10 Mar 2018
TWTC Exhibition Hall 1 & 3, Taipei, China
More diary dates