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Job opportunities with The Climbing Hangar

Deputy General Manager

The Climbing Hangar
Salary: £25k - £27k + 20% potential bonus based on achieving KPI's
Job location: Parsons Green, London, UK
Closing date: 22 Jan 2019
We're looking for a Deputy General Manager for our climbing wall in London as we take centre stage in one of the UK’s fastest growing lifestyle sports with significant rollout plans.

The Climbing Hangar is a chain of indoor bouldering walls with sites in Liverpool, London and Plymouth with three more due to open in 2019 and four more in 2020 creating significant opportunities for the right candidate to grow with us.

Our customers are from 4 to 70, they love coffee, beer and pizza, chatting, training, yoga, fun events with music and theatre too. Diverse, fun and insatiably curious, our community is an outpost of togetherness where everyone feels connected and part of something bigger.

If you’re passionate about creating opportunities for people to come together in an atmosphere that is obsessive about exceptional service, professionalism, employee engagement and lots of fun, we’re very keen to hear from you.

We are open every day supporting our vibrant community with great climbing, great experiences and great quality, locally sourced food and drink in a welcoming, relaxed environment.

The position of Deputy General Manager is for a key role at the Hangar. Working closely with the Centre Manager you will be key to the day to day running of the venue and achieving our commercial ambitions.

You will be a highly customer-focused individual, strongly motivated by delivery of the best possible service. You will be responsible for the centre in the Centre Manager’s absence, often during peak hours, and so you must be able to demonstrate strong team leadership skills and a positive, sociable and flexible approach to your role.

We love what climbing is; the travel, the mental challenge, physicality but at least as much, the social side, craft beers, great coffee and good food!

Who is our perfect candidate?

• Inspirational Crew leadership – leading by example and bringing the Crew along with you.
• Outstanding customer engagement/service – proactive in providing help and support and prompt in replying to customer email, social media or phone queries.
• Management of food and beverage provision, H&S, staff training and quality standards in the centre.
• Increasing Revenue through local business marketing and business development.
• Weekly, monthly and yearly financial reviews against defined targets. Writing business plans and event briefs.
• Ensuring that customers receive an exceptional level of experience our vision demands - across all Crew touch points.

Ideally but not essential, you will also be an experienced climber and coach, with a track record of effective team management within a leisure or related industry sector. Food and beverage experience is also desirable as we are soon to launch a more exciting food and beverage offer, but again not essential.

For further information, view our job description by clicking here.

To apply, please send your CV and covering letter by clicking 'apply now’.

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