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Job opportunities with Roehampton Club

Health Club Part Time Receptionist

Roehampton Club
Salary: Competitive Salary & Benefits
Job location: Roehampton, London, UK
Closing date: 06 Mar 2018
The position of a Receptionist is an area where we have the opportunity to deliver great service and as such the individual in this position must be professional at all times; have limitless enthusiasm; be flexible; willing to embrace change and challenges; and have a commitment to deliver excellent service to the membership. This person will take pride in their place of work and always look at how the delivery of that service to members can be improved within that environment. They will assist in the efficient and effective daily running of the facility. They must be seen to be living the clubs core values of professional Integrity, Belonging & Enjoyment, Excellence in Performance and Member service


Reporting to the Health Club Manager (or Assistant Manager in his absence) you will be required to fulfil a variety of roles within the facility throughout a working day. Shift work over the seven days of the week and bank holidays are included.


24 hours per week

Shift Range Weekdays 6.00am to 9.30pm
Saturdays 6.30am to 8.30pm
Sundays 7.00am to 8.30pm
Bank Holidays 7.30am to 8.30pm

Job Description

-Deliver a friendly welcome for all members and their guests upon entering the Health Club. Ensure the procedure for the entry of members and their guests is carried out in a professional, efficient and courteous manner and log every member and guest in the correct way.
-Deal with enquires and take bookings and payments from members face to face, over the phone or by email.
-Assist all members who have queries complaints or require information, in a polite, friendly and helpful manner.
-Be presentable at all times whilst at work with a clean and tidy issued uniform with a name badge on display.
-Ensure members, guests and staff, observe club rules and enforce them where necessary.
-Follow all other procedures that may be arranged so that the facility operates in a safe and functionally efficient manner.
-Perform reasonable duties as specified by the Health Club Manager, Health Club Assistant Managers, Health Club Duty Managers, Chief Executive or member of the clubs senior management team.
-Maintain a clean working environment in reception and back office area.
-Ensure daily checklist and emergency reference file forms are filled out in a timely manner.
-Monitor the delivery and collection of clean and used towels, in relation to the stock audit.
-Monitor retail stock levels twice daily.
-Take responsibility for health club retail and retail promotions.
-Clock in and out via hand reader and have clear understanding of lateness disciplinary procedure.
-Understand and know the One Team practices and be seen to carry out the practices daily. -Ensure Health Club notices are current and within date.
-Ensure all cashing ups are correct - shortfalls should be answered for.
-Ensure timetables and leaflets are fully stocked at reception desk.
-Undertake administration tasks as necessary.
-Administer first aid where suitably qualified, in accordance with Company procedures. Participate in the organisation and promotion of activities, achieving maximum usage levels for all sessions.
-Undertake any specific tasks relating to new initiatives, special events and special customer needs.
-Comply with all operating procedures of the Company.
-Assist members with regard to lost property, use of equipment and provide general information regarding the facility. 
-To maintain a professional attitude towards work and ensure operational procedures are adhered to at all times.


-Personable manner
-Team player
-Excellent communication skills with excellent written and spoken English
-Smart appearance
-First Aid qualification
-Excellent IT skills
-Ability to work on 7-day rota system

Desirable Requirements:

-Level 3 NVQ Customer Service qualification
-Have a keen interest in sports, health & fitness
-Live within close proximity to Roehampton Club

Staff Benefits

Competitive salary, excellent training and development, generous company pension scheme, half-yearly staff fund payment, meals whilst on duty, uniform, use of Clubs’ facilities after a qualifying period.

To Apply:

Please send a CV with a covering letter detailing how you meet the key criteria.
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