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Job opportunities with Beyond Escapes

Operations Manager (Live-In)

Beyond Escapes
Salary: Competitive Salary & Benefits
Job location: Devon, UK
Closing date: 21 Jun 2018
A Bit about us….

Beyond Escapes (BE) is a completely new luxury holiday and leisure experience brand… you probably won’t have heard of us because we yet have only just told the world we’re on our way!.

We have an ambition – a business vision – which comes from our own varied personal experiences of family breaks in the UK and abroad.

Like most families - holidays are a treasured escape from the treadmill of life.  A time to simply be with each other as a family and enjoy quality time together. To relax, recharge, to reconnect with each other (and ourselves!) as well as disconnect from the day to day.

We were finding it more and more difficult to find a place that offered a quality holiday experience for both adults and children (tiny and teenager-y), without feeling conscious of the rules and constraints of the places we stay at.

We’re determined to create the perfect escape that is accessible to everyone and caters for all.

A place where you can be the you, you love to be.

Your Role

Our Operations Manager is key to delivering operational success, ensuring our guests are provided with a consistently high-quality experience so they really enjoy their stay and want to return. In promoting a fun, safe environment, for our guests and team, whilst delivering our brand values, the Operations Manager is responsible for ensuring the operational strategy is consistently delivered to the highest standards across all areas.

The Operations Manager role is a stand-alone position but it can also be an excellent route to becoming a General Manager within Beyond Escapes as we develop the brand to five sites in the near future.

Your Core Responsibilities

- Liaise with the group facilities manager to manage the site IT infrastructure and office systems
- Understand and manage the site utilities infrastructure including grounds, ditches, drains, fences and roads
- Responsible for managing budgets and keeping records and negotiating best deals with contractors in line with the brand standard of three quotes
- Responsible for renewable operations and training team members in the technical knowledge required to ensure they are competent in the day to day problem solving of any technical or plant system issues
- Plan and implement an annual statutory and mandatory H&S schedule
- Write and implement facility operating procedures to ensure instructions are available for what to do if something goes wrong
- Control site contractors relevant to role-specific works and projects
- Follow and adhere to all Company, Health and Safety policies and procedures that are relevant to your department and role
- Manage security across the location
- Be the number two on site liaising with all department heads on a daily basis and take full control in the absence of the General Manager
- Any other duties as required as a member of the management team

Your Job Specific Tasks

- Ensure the team are trained in, aware of and follow all service standards at all times relevant to your departmental operations
- Carry out inductions for all new departmental managers and maintenance team members to ensure they are aware of processes and procedures in place at Beyond Escapes
- Ensure all maintenance team members are trained in hot tub processes and procedures and lead the team to ensure all hot tubs are operational throughout the guests stay, carry out regular audits to ensure full compliance in hot tub operations
- Ensure all Food safety and hygiene processes are in place and being adhered to within the restaurant and bar areas, conduct regular audits and feedback any improvements required
- Find new and innovative ways to identify guest needs including resort services and facilities
- Encourage and motivate team members to meet and exceed guest satisfaction, revenue, costs and other relevant targets
- Work with other managers to ensure their teams are working to achieve their targets
- Lead the team with pride and enthusiasm, encouraging them to live our values and find ways to delight all guests and provide a memorable experience
- Attend regular managers meetings providing the team with up to date information on site performance now and in the future
- Cultivate and develop a positive can-do atmosphere between all departments so that everyone is in tune with the component parts that make up the guest journey
- First responder to callouts on a shift rotation basis

Knowledge, training and experience required

- Technical knowledge of building services
- Working knowledge of accommodation services and front of house operations
- Strong attention to detail
- Strong experience of resolving complex facility faults
- A “we can do it” attitude and ability to instil it in others
- First aid training

Key personal characteristics

- Excellent organisational skills
- Excellent communication skills
- Ability to work as part of a team
- Ability to lead a team and lead from within
- Excellent attention to detail and good observation skills
- Good client management skills
- Problem-solving and decision-making ability
- Ensure an effective process is in place for maintaining good housekeeping arrangements of all areas under your control
- Ability to communicate well with colleagues, managers and guests alike at all levels
- Ability to manage a varied and complex workload
- Resilient and able to adapt to change in a positive way
- Ability to get the most out of the team in an atmosphere of ‘fun work’
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