Job search
Job Search

Promotional feature: Tom Withers on Gladstone 360

Gladstone’s new signature application, Gladstone360, is billed as a game-changer for leisure management software. Managing director Tom Withers explains why

Published in Sports Management Oct 2016 issue 127
Gladstone MD Tom Withers
Gladstone MD Tom Withers

What is Gladstone360 and why did you develop it?
Gladstone360 is our new signature software application, which is not only mobile-responsive but also fully customisable. The technology we’ve used is genuinely game-changing: it’s an off -the-shelf application that allows operators to design their perfect leisure management solution and then deliver it on any device.

Software needs to evolve to meet the changing needs of both leisure operators and consumers. Modern operators want a software package that is tailored to the specific needs of their business and their customers – Gladstone360 is our response to that demand.

The solution is browser-based and touch-friendly, and works on tablets as well as PCs and Macs, meaning that for the first time your staff can be released from behind the front desk to engage more directly with customers.

The new interface is extremely user-friendly, greatly reducing training overheads for frontline staff , while screen design is tailored to meet specifi c business needs, putting critical information at the forefront and giving staff easy access to all the tools they need to interact with customers quickly and eff actively.

Gladstone360 also continues our focus on customer self-service, integrating online portals, mobile apps and self-service kiosks to offer operators a comprehensive, multichannel sales solution.

Will your existing customers, who currently use your Plus2 leisure management software, be able to upgrade to the new system?
Yes. Our Plus2 customers will be able to get Gladstone360 software for no extra charge as part of our ‘Software for Life’ promise. Crucially, they can add Gladstone360 to their current installation without needing to switch out Plus2.

The new software has been designed to work alongside the existing software, allowing customers to migrate users at their own pace.

What kind of functionality does the software include?
Gladstone360 is a suite of seamlessly linked modules, each of which focuses on a diff erent business or consumer facing function. It is focused on the needs of the receptionist, and combines a number of new modules with some of the great functionality already available to Gladstone customers. As the product grows, the existing software will be either fully incorporated into Gladstone360 or redeveloped as a new module.

At present, the solution incorporates eight core modules, covering everything from check in and point of sale processes to business intelligence, plus a number of optional advanced and consumer modules that operators can add on according to their needs [see box on p77].

How is the software customised on-screen?
Operators can personalise their screens with their own logos and colours via a simple landing page, before then customising screen layouts for each of the
different modules.

Gladstone360 screens are built from a library of ‘widgets’ – basically blocks of functionality contained within an area of the screen, which can be moved around the screen and adjusted in size and shape.

Using these widgets, operators can create their own user experience by building screens that directly refl ect their business model.

For example, a CheckIn screen might be built using any or all of the following widgets: Attendance, Correspondence, Sales, Event Log, Picture, Bookings, Make Bookings, Recent Usage and Basket.

Can you tell us about any of the new modules you’ve developed?
One new module we’re very excited about is an outcome management product called Health. A number of our customers are engaged by local authorities to deliver health intervention schemes, and therefore need to be able to measure and demonstrate the impact of these programmes on community health in order to secure funding.

This software enables them to do that, as well as helping programme managers to identify areas for improvement and allowing participants to review their own progress This new adjacent market is a big growth area for operators, and Health has been developed in response to that.

Gladstone360 has already been trialled by some of your customers. How have they found it?
Eight of our customers have worked with us to trial the product through its development with very positive results.

Their feedback has highlighted two key benefi ts of the product: firstly, the software’s ease of use, and secondly, the way it provides a clear call to action for staff to engage with customers.

What will Gladstone be focusing on in the next 12 months?
We’re committed to delivering more great functionality to all areas of our software, with the ultimate aim of making it easier for leisure operators to run their businesses.

We’re continuing to develop products that provide true self-service for those operators who wish to make software a key part of their engagement strategy, and we’re also focused on developing staff software that is both flexible and easy to use.

GLADSTONE360 MODULES

Core:
• CheckIn: one-stop shop for customer interaction, quick bookings and immediate transactions
• POS: confi gurable point-of-sale via desktop or tablet
• Contacts: management of customer and membership data
• Access: controlling and monitoring customer fl ow
• Reports: business intelligence incorporating default reports and self-built queries
• Payments: single centralised engine for all e-commerce and face-to-face payments
• BPM: automation of daily admin tasks from a library of processes
• Security: controlling and managing security of Gladstone360 users

Advanced:
• Courses: course management, with mobile competency tracker for teachers
• Integrate: API library for creating custom solutions that can interact with Gladstone360
• Health: Outcome management software to measure and improve interventions through service planning and performance capture

Consumer:
• Mobile: customisable Android and iOS app for news and mobile bookings
• Join: responsive online joining
• Book: responsive online bookings
• Courses: online course renewals
• Account: empowering customers to manage preferred communication channels
• Kiosk: customer self-service in reception

Sign up for FREE ezines
Sports jobs
Horsham District Council
featured job

Sports Activity Officer

Horsham District Council
Salary: £23,541 - £25,991
Job location: Horsham, UK
Leicester City Council
featured job

Head Gymnastics Coach

Leicester City Council
Salary: £4,820 - £5,248 for 7 hours per week
Job location: Leicester, UK
Everyone Active
featured job

Apprentice Operations Assistant

Everyone Active
Salary: Competitive
Job location: Rickmansworth, UK
University of Lincoln
featured job

Reception Manager

University of Lincoln
Salary: From £23,754 per annum
Job location: Lincoln, UK
Monmouthshire County Council
featured job

Leisure Centre Manager x 2

Monmouthshire County Council
Salary: £38,890 - £42,821
Job location: Monmouth, UK
Futura Learning Partnership
featured job

Sales and Business Development Manager

Futura Learning Partnership
Salary: £27,000 - £32,000pa plus 10% bonus potential
Job location: West of England
Everyone Active
featured job

Apprentice Operations Assistant

Everyone Active
Salary: Competitive
Job location: South Oxhey, Watford, UK
Impulse Leisure
featured job

Assistant Centre Manager

Impulse Leisure
Salary: £22,920 - £26,539pa (relocation package considered)
Job location: Thurrock, UK
LeisureForce
featured job

Senior PTs / Fitness Coaches

LeisureForce
Salary: IRO UK£ 2,600 per month tax free
Job location: Saudi Arabia
Leicester City Council
featured job

Group Exercise Instructor

Leicester City Council
Salary: £17.18 per hour
Job location: Leicester, UK
Everyone Active
featured job

Activities and Climbing Manager

Everyone Active
Salary: up to £25,000pa + benefits
Job location: Stowmarket, UK

Deputy General Manager

Sheffield City Trust
Salary: £30,000
Location: Sheffield, UK

Operations Assistant (NPLQ required)

Everyone Active
Salary: Competitive
Location: Hornchurch

Apprentice Operations Assistant

Everyone Active
Salary: Competitive
Location: South Oxhey, Watford, UK

Operations Assistant

Everyone Active
Salary: Competitive
Location: South Oxhey, Watford, UK

Duty Manager

Everyone Active
Salary: £22,000 to £24,000
Location: Scarborough, UK

Swim and Operations Manager

Everyone Active
Salary: Competitive
Location: Moulton, Northampton, UK

Active Communities Manager

Everyone Active
Salary: Competitive
Location: West Midlands, UK

Operations Directors (2 posts)

Edinburgh Leisure
Salary: £66,705
Location: Edinburgh, UK

Swimming Teacher

Everyone Active
Salary: Competitive hourly rate
Location: Pimlico, London, UK
recruiting with sports management

General Manager

Ilkley Lawn Tennis and Squash Club
Salary: £45,000
Location: Ilkley, UK

Leisure Supervisor (operations)

City University of London
Salary: £30,497- £37,468
Location: London, UK

Contract Manager

InspireAll
Salary: Competitive
Location: Milton Keynes, UK

Fitness Motivator

Everyone Active
Salary: Competitive
Location: Solihull, UK

Duty Manager

Everyone Active
Salary: Competitive
Location: Solihull, UK

Operations Assistant

Everyone Active
Salary: Competitive salary
Location: Lutterworth, UK

Membership Consultant

Everyone Active
Salary: Competitive salary plus benefits
Location: Bromsgrove, UK
recruiting with sports management

Operations Assistant (NPLQ required)

Everyone Active
Salary: Competitive
Location: Alton, UK

Spa Therapist

Everyone Active
Salary: Competitive
Location: Alton, UK

Team Leader

Everyone Active
Salary: Competitive salary, excellent benefits
Location: Alton, UK

Membership Consultant

Everyone Active
Salary: Competitive salary plus benefits
Location: Lutterworth, UK

Duty Manager

Everyone Active
Salary: Competitive
Location: Pimlico, London, UK

Operations Assistant (NPLQ required)

Everyone Active
Salary: Competitive
Location: Gainsborough, UK

Group Exercise Instructor

Everyone Active
Salary: Competitive
Location: Gainsborough, UK
training with sports management

Operations Assistant (NPLQ required)

Everyone Active
Salary: Competitive
Location: Acton, London, UK

Operations Assistant (NPLQ required)

Everyone Active
Salary: Competitive
Location: Northolt, UK

Exercise Referral Instructor

Everyone Active
Salary: Competitive
Location: Gainsborough, UK

Team Leader

Everyone Active
Salary: Competitive salary, excellent benefits
Location: Pimlico, London, UK

Operations Assistant (NPLQ required)

Everyone Active
Salary: Competitive
Location: Pimlico, London, UK

Yoga Instructor

Everyone Active
Salary: Competitive
Location: Gainsborough, UK

Membership Consultant

Everyone Active
Salary: Competitive salary plus benefits
Location: Gainsborough, UK
Swimming Teacher jobs  Operations Assistant (NPLQ required) jobs  membership consultant jobs  duty manager jobs  Operations Manager jobs  Team Leader jobs 
More jobs

Company profile

Company profile: énergie Fitness
Empowered Brands, owner of the énergie fitness business, has leveraged more than 18 years of franchising experience to build a health and fitness and well-being brand community.
View full profile >
More company profiles

Featured Supplier

Shipping gym equipment from Europe to the UK
Despite the Prime Minister’s claims that trade with the EU would be tariff-free post-Brexit, the reality has become very different when importing gym equipment from the EU.
View full details >
More featured suppliers

Property & Tenders

Location: Welwyn Garden City
Company: Welwyn Hatfield Borough Council
Location: Newport, Shropshire
Company: Lilleshall Sports Academy
Location: Pendine Sands, Carmarthenshire
Company: Carmarthenshire County Council
More properties & tenders

Diary dates

21-24 Sep 2021
Messe Stuttgart, Germany
01-03 Feb 2022
Coventry Building Society Arena, Coventry, United Kingdom
07-10 Apr 2022
Exhibition Centre , Cologne, Germany
More diary dates