Arch Amenities Group, global provider of amenity management, hospitality consulting and recruiting services for commercial and residential properties, hotels, spas, private clubs and pools, has appointed wellness and hospitality veteran Caitlin McKenna as new CEO.

Barry Goldstein, who served Arch as CEO for the past three years, has been appointed to the new position of chief commercial officer, responsible for business development and customer relationship management.

“Caitlin is a dynamic and respected leader known for her human-centric leadership, passion for service and innovation-driven growth,” said Steven Rudnitsky, Arch chair.

“Her mission is to accelerate Arch’s progress toward becoming the preeminent provider in the evolving service landscape.”

McKenna most recently served as chief development officer for Trilogy Spa Holdings of Phoenix and global head of facilities management, wellness and experience services for JLL, a commercial real estate firm based in Chicago.

She led JLL’s new global product function and developed strategy for a multibillion-dollar business offering experience services, design, wellness and facilities management to Fortune 500 clients.

From 2012 to 2019, McKenna served in a variety of leadership positions for Hilton Worldwide in Virginia, with a focus on brand management, investment and product development.

Earlier in her career, she held roles in real estate and hospitality consulting for HVS International.

McKenna earned her bachelor’s degree at Cornell University’s School of Hotel Administration and continued her studies through Stanford University and Gallaudet University. She has also lectured at Cornell University, Georgetown University and the University of Houston.