Customer experience software provider, AskNicely, has announced it will host a new virtual event called the Global Frontline Experience Summit.

AskNicely believes that a memorable customer experience starts at the frontline, and at the moment it recognises that this experience has become more challenging than ever before.

In response, AskNicely is sponsoring an event dedicated to frontline work and leaders in operations, marketing, HR and customer experience committed to advancing the frontline work experience.

The virtual Frontline Experience Summit will be held on 12 November between 8AM-4PM (PST), the event is free to attend and designed for senior marketing, operations and experience leaders.

It will focus on frontline leadership, customer experience, culture building, technology and data and connecting the frontline to the bottom line.

The schedule will include keynotes, mini-talks and group panel discussions, along with the opportunity for interactive networking and activities.

Hospitality veteran and Ritz Carlton co-founder Horst Schulze, who brings more than 65 years’ experience to the table, has been announced as a keynote, along with the co-creator of the Net Promoter Score framework, Richard Owen.

To register and find out more, follow this link.

Following the event, all registrants will have on-demand access to the event’s content.