Job search
Job Search
Latest news
More news: (showing 1 - 20 of 13735)           
UK only International

Attractions heads urged to review protocols following Manchester terrorist attack

By Tom Anstey    25 May 2017
Security has been stepped up at locations such as Buckingham Palace following the attack

Tourism expert Ken Robinson has urged attractions bosses to review government guidelines on counter terrorism following this week’s bombing of Manchester Arena.

Robinson, said it was important that owners and managers of visitor attractions in the UK are prepared, should an incident occur. “All responsible owners will have a process for dealing with a terrorist incident,” said Robinson, speaking to Leisure Opportunities.

“Sometimes this won't go any further than a vigilant attitude, searches of people on arrival and checking to make sure there are no unattended items around in the attraction. However, that’s really only the tip of the iceberg when it comes to the precautions that need to be taken.”

Robinson who was awarded a CBE in 1997 for services to tourism and is former chair of the Tourism Society, provides strategic analysis, development and management advice for tourism and visitor attractions. In 2007 he worked with the National Counter Terrorism Security Office (NaCTSO) to draft several papers on counter terrorism, to share protective security advice.

“Everybody should read the NaCTSO guide,” he said. “In times of crisis, you not only need to know this advice is available but also to have the key points in your mind.

“We generally behave as though we want normal life to continue," he said, "However, if normal life continues, you don’t do much in terms of intrusive checking. The NaCTSO guide is about how to check properly and thoroughly, and how to react effectively in the event of an incident. This is the critical thing.”

The free 72-page guide identifies visitor attractions as one of the most at-risk facility types in terms of terrorist threat, as they attract crowds, are often high profile and many are important cultural, religious or political symbols. The guide also acknowledges that there isn’t a one size fits all approach and that different attractions must make different preparations for any potential incident.

“The purpose of the guide is to enable professionals to realise the full extent of the things they need to implement if they're an owner or a manager,” continued Robinson. “Which pieces of advice are relevant to your attraction? A national park will need to act differently from a small town museum, for example. Industry people need to read it and think how the key points apply to their own space and their customers behaviour.

"After that, they need to ensure they have the guide to hand so they can act if a crisis occurs that affects them. They need to know immediately how to implement these processes.

“When you’ve got to deal with an emergency situation, what do you do? Intuition is not enough, you need to be fully aware of the advice, to know how best to respond.”

To read the full Counter Terrorism Protective Security Advice For Visitor Attractions report, click here.

Manchester  tourism society  terrorist  Ken Robinson  counter terrorist  visitor attraction  Manchester bombing  terrorism 
Sign up for FREE ezines

Company profile

Company profile: Serco Leisure
Serco Leisure Operating Limited is one of the UK’s leading national operators of leisure centres, destination venues and elite sporting facilities.
View full profile >
More company profiles

Featured Supplier

Sibec EMEA to blend fitness with luxury at Fairmont Monte Carlo
Experience the pinnacle of fitness and luxury at the premier industry event, Sibec EMEA, set against the breathtaking backdrop of the Fairmont Monte Carlo this Autumn.
View full details >
More featured suppliers

Property & Tenders

Location: Loughton, IG10
Company: Knight Frank
Location: Grantham, Leicestershire
Company: Belvoir Castle
Location: Verwood, Dorset
Company: AVISON YOUNG
Location: Hall Place House, Bexley, DA5 1PQ
Company: London Borough of Bexley
Location: 15 Concessions across the nation's forests
Company: Forestry England
More properties & tenders

Diary dates

22-24 Apr 2024
Galgorm Resort, York
10-12 May 2024
China Import & Export Fair Complex, Guangzhou, China
23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
30 May - 02 Jun 2024
Rimini Exhibition Center, Rimini, Italy
More diary dates