Job search
Job Search
Latest news
More news: (showing 1 - 20 of 13981)           
UK only International

ClassPass to discontinue unlimited memberships - caps monthly visits at 10

By Tom Walker    02 Nov 2016
ClassPass CEO Payal Kadakia founded the company in 2013

Studio subscription service ClassPass is to cap the maximum number of visits its members can make to its network of boutique studios to just 10 per month – bringing an end to its unlimited memberships.

Customers currently on unlimited plans will be told of the changes later today (2 November).

The ClassPass business model is based on fitness fans paying a flat-rate monthly fee in return for a wide range of boutique exercise classes at a discounted rate – offered by operators who have signed up with the platform.

Prior to the changes, ClassPass offered two tiers of membership.

For £55 a month, members could attend five classes each month, with a maximum of two visits a month to any one studio.

The unlimited package cost £110 a month and allowed members unlimited access to classes – although they could only visit any one studio three times during the month.

The new higher rate package is expected to cost £105, including 10 classes per month and a limit of three visits to any one studio.

Kate Cracknell, editor of Health Club Management, commented: “The withdrawal of the unlimited package is no doubt a move to boost profits at ClassPass: boutique users are generally very engaged with fitness, so those on an unlimited package will use it very heavily – meaning significant, and possibly unsustainable, per-class payments from ClassPass to its network of boutiques.

"The decision to cap usage will no doubt be highly unpopular among ClassPass members, but the boutique operators are likely to look on it far more favourably. Although previously protected by the fact that ClassPass users could only make three visits to any one studio in a month, nevertheless studios were finding their efforts to sell full-price passes undermined by the discounted rates offered through ClassPass.

"However, with ClassPass usage now capped at 10 visits per month, we can expect to see more consumers going direct to their favourite studio and cutting out the middleman; many boutiques offer multi-class packages which now compare far more favourably, in terms of price per class, to ClassPass than was the case before the cap was imposed."

The move marks the second controversial change to ClassPass' membership terms this year. In May, the company came under fire from members after it increased the price of its premium package by 39 per cent.

In the past it has also incurred the ire of the studios taking part in the scheme over plans to reduce the amount of revenue paid to them.

Founded as a startup in 2013 by Payal Kadakia – who remains as CEO of the business – ClassPass’ backers include Google Ventures and Thrive Capital and it currently offers services in 36 cities around the world.

Payal Kadakia  ClassPass  booking system 
Sign up for FREE ezines
Related news
Related features
Sports jobs

Swim Teacher

Everyone Active
Salary: Competitive
Location: Scarborough

Party Leader

Everyone Active
Salary: Competitive
Location: Scarborough

Group Exercise Instructor - Aqua

Everyone Active
Salary: Competitive
Location: Aldershot

Membership Advisor

Everyone Active
Salary: Competitive salary plus commission & benefits
Location: Aldershot

Swim Teacher

Everyone Active
Salary: Competitive
Location: Bristol

Customer Service Advisor

Everyone Active
Salary: Competitive
Location: Gainsborough

Swim Teacher

Everyone Active
Salary: Competitive
Location: Stratford-upon-Avon

Activity and Wellbeing Instructor

Everyone Active
Salary: Competitive
Location: Stratford-upon-Avon

Operations Manager - Brentwood School Enterprises

Brentwood School Sports Centre
Salary: £32,000 - £34,000pa + pension + benefits
Location: Brentwood
recruiting with sports management

Fitness Manager

Everyone Active
Salary: Negiotable
Location: Crawley

Swim Teacher

Everyone Active
Salary: Competitive
Location: Fareham

GP Exercise Referral Instructor

Everyone Active
Salary: £33,000pa + benefits
Location: Harrow

Duty Manager

Everyone Active
Salary: Competitive
Location: Bedminster

Duty Manager

Everyone Active
Salary: Competitive
Location: Stratford-upon-Avon

Duty Manager

Everyone Active
Salary: Competitive
Location: Wythenshawe

Recreation Assistant (Dry Site)

Everyone Active
Salary: Competitive
Location: Market Rasen
recruiting with sports management

Community Activator Coach Apprentice

Everyone Active
Salary: 16,686
Location: Stowmarket, Suffolk
Swimming Teacher jobs  duty manager jobs  Team Leader jobs  Swim Manager jobs  general manager jobs  recreation assistant jobs 
More jobs

Company profile

Company profile: UK Trade & Investment
UK Trade & Investment is the government department that supports UK companies to trade internationally and helps overseas businesses to set up in the UK.
View full profile >
More company profiles

Featured Supplier

Reaching the people most gyms miss: Bedford Gym & Swim Campaign delivers 410 new members
One of the biggest mistakes the fitness industry still makes is advertising almost exclusively to people who already look and live like gym members.
View full details >
More featured suppliers

Property & Tenders

Location: Stratford, East London.
Company: Lee Valley Regional Park Authority
Location: Y Felinheli, LL56 4QN
Company: Newmark
Location: Newhaven, Sussex
Company: EiA Real Estate
Location: Tutbury Castle, Staffordshire
Company: Savills
Location: Oxford
Company: University of Oxford
More properties & tenders

Diary dates

21-24 Sep 2026
The Langham Huntington Pasadena , Pasadena, United States
06-08 Oct 2026
Messe Stuttgart, Stuttgart, Germany
22-22 Oct 2026
QEII Conference Centre, London
26-29 Oct 2027
Koelnmesse Exhibition Centre, Cologne, Germany
More diary dates