Job search
Job Search
Latest sports product news
More product news: (showing 1 - 20 of 970)           

Training provider explains how a partnership with Fisikal transformed their business

By Lauren Heath-Jones    17 Feb 2020

Drummond Health & Fitness Education Academy has been providing quality health and fitness training and education for more than 35 years. Seven years ago, Gill Cummings-Bell, co-founder of the academy, migrated all paper based learner and course management online, using a bespoke solution created by Fisikal.

Here, she explains how Fisikal has enhanced business efficiencies and enabled the academy to deliver an outstanding student experience which has seen the business flourish in a highly competitive market.

“Prior to 2012, we were relying on paper-based processes and basic spreadsheets to manage logistics and learner liaison. Every week, we were delivering multiple courses at venues across the UK, supporting dozens of learners, all with individual needs and at various stages on their education journey. As the business grew, we realised a need to find a more efficient solution.

“Then I met Rob Lander. Rob talked me through the digital business management solution he had developed for personal trainers. I immediately recognised the benefits a similar platform could deliver for our business. I created a ‘wish list’ of functionality and Rob set his team of developers to work!

“The solution had to improve our business efficiencies and operational visibility. We needed instant access to the scheduling and booking status of all our courses to enable better management of the logistics involved in course delivery.

“We also needed to incorporate a basic CRM system to house our past, present and potential learner data. Here we could create a personal profile, record any information specific to their needs and maintain a record of their journey with us. We also wanted to be able to communicate with our learners both directly through email and via collective groups.

“Next, we wanted a secure, online information hub for learners. This would provide learning support materials such as instructions, and workbooks. As learners progress through their education, courses completed would be logged, creating a chronological record of professional development.

“Over the course of a month, Fisikal built a bespoke solution that addressed all our needs and, once we had uploaded all our course and learner data, we completely migrated across to this online solution. The whole process took just two weeks.

“Today, Fisikal plays a critical role in the running of our business and our learner experience. Regular software updates reflect the evolving needs of the market mean the solution continues to satisfy, and in some cases exceed, the needs of our business.

“We would not be able to run our business as effectively without Fisikal. The time we used to spend on administration and compiling analytics can now be spent on business development and learner liaison, driving acquisition and retention. 70 per cent of our business is generated from returning learners, suggesting their experience, both on the training floor and via our peripheral services, is one they choose to repeat.

Fisikal  Drummond Health & Fitness Education Academy  training  education  Gill Cummings-Bell  course management  bespoke solution Fisikal  Rob Lander  solution  CRM system  bespoke 
Sign up for FREE ezines & magazines
Related news
Sports jobs

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: St Albans, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Poole, United Kingdom

Lifeguards

Everyone Active
Salary: Competitive salary
Location: Bracknell, UK

Duty manager

Leigh Sports Village
Salary: £18,950 - £22,302
Location: Leigh, UK

Recreation Assistant

Leigh Sports Village
Salary: £16,777
Location: Leigh, UK

Centre Manager

CV Life
Salary: Competitive salary based on experience
Location: Coventry, UK

Membership Experience Team Member

Xercise4Less
Salary: £8.72 per hour + Commission
Location: Stoke-on-Trent, Staffordshire, UK

Assistant Manager

Coach Gyms
Salary: £20K Basic circa
Location: Leeds, UK

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Alton, United Kingdom
recruiting with sports management

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: West Lindsey, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Fleet, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Stratford Upon Avon, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Nuneaton, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Middlesbrough, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Watford, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Rossmore, United Kingdom
recruiting with sports management

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Washington, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Bishop's Stortford, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Watford, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Spelthorne, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Plymouth, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Dunstable, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Leicester, United Kingdom
training with sports management

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Bordon, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Blaby, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Slough, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Blandford Forum, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Bristol, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Chichester, United Kingdom

Gymnastics Coach

Everyone Active
Salary: Competitive
Location: Ashfield, United Kingdom
lifeguard jobs  swimming teacher jobs  recreation assistant jobs  apprenticeships jobs  personal trainer jobs  Gymnastics Coach jobs  duty manager jobs  assistant manager jobs  general manager jobs  assistant general manager jobs  Catering Assistant jobs  Customer Services Advisor jobs 
More jobs

Company profile

Company profile: Bungee Super Fly
We have developed our own Bungee harness and cords with CE certificate.
View full profile >
More company profiles

Featured Supplier

Red Light Rising teams up with ITRM Clinic to supply red light therapy for injured athletes
Red light therapy equipment supplier, Red Light Rising, has partnered with Aidan Robinson of ITRM Clinic in the UK
View full details >
More featured suppliers

Property & Tenders

Location: 11 - 25 Union St, London SE1 1SD
Company: Bankside Open Spaces Trust
Location: Waltham Abbey, Essex
Company: Lee Valley Regional Park Authority
More properties & tenders

Diary dates

03-06 Nov 2020
Online,
12 Nov 2020
Virtual, United States
17 Nov 2020
Loughborough University, Loughborough, United Kingdom
27-28 Nov 2020
Athena, Leicester, United Kingdom
More diary dates