Zenoti
Elevating the customer journey with technology
Technology has changed over the years, but very few in our industry have kept up with innovations available today.
More than ever, your ability to use technology to support the business, employees, and even your clients will determine how successful you can meet evolving customer expectations.
Consider these three ways technology can help elevate your customer journey.
1 Make booking an effortless experience.
Your clients want to be able to call the front desk, but also book online from their laptop, tablet and phone. This allows them to book when they want to, whether it’s after you’re closed or just moments before they walk in.
Similarly, your employees expect to easily schedule a client appointment directly from their mobile phone.
2 Deliver highly personalised experiences.
Maintaining a client profile digitally, along with intake forms, consultation data and treatment preferences equip your providers to deliver high quality treatments.
If you have more than one location, that client profile should be accessible from anywhere, which ensures that visit history, notes, preferences are all used to deliver a consistent experience.
3 Engage with clients between visits.
Every client that you see came in for a reason. It’s your job to capture, understand and act upon that. If a client came in because of dull skin, be sure to send home care instructions after the visit, followed by a series of educational tips via email. Nurture their interest in a meaningful manner. Remind them when it’s time for their next visit. Encourage them with special notices.
With technology, you can make every digital communication seem like a personal conversation. Customer segmentation and trigger-based rules help you get the right message to the right client at the right time. The best part, it’s all automated.
ABOUT ZENOTI
Zenoti helps business providers in the beauty, wellness and fitness space grow their business. The founding team brings expertise in building enterprise solutions that have been used by 200 of the Fortune 500 companies.
Zenoti’s solution addresses the needs of spas, salons, medical spas, fitness centres and yoga studios with technology based on three principles – reliable and speedy service, capabilities that support end-to-end business processes, and ease of use. The core solution enables a business to deliver delightful customer experiences, achieve operational excellence and drive revenue growth. Zenoti offers 24/7 customer service, free training and consulting services in addition to the core software.
Join 5,000 salons, spas and medi-spas that have already grown their business
Contact Zenoti
Tel: + 1 877 481 7634
Email: [email protected]
Web: www.zenoti.com
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