Drusillas celebrating successful year
Laurence and Christine Smith, directors of the award-winning east Sussex zoo, Drusillas, are celebrating another good year in terms of visitor satisfaction.
Recent research shows that visitors are not only flocking in to Drusillas, but are pleased with the services provided while annual visitor numbers are now close to 350,000.
The zoo added a new prairie dog and meerkat enclosure last year. It also introduced a Mokomos Jungle Rock attraction to its facilities.
For 2004, Drusillas intends to spend another £600,000 on new projects, including the arrival of blue and gold macaws and silvery marmosets. Other improvements to the zoo include the refurbishments of the railway station and Wacky Workshop, as well as the installation of a new, interactive attraction.
Christine Smith, who bought the zoo with her husband seven years ago, said: “We believe there are three main factors that contribute to our success. Extensive market research allows us to remain aware of our customer needs and to respond accordingly.
“Investment to improve facilities and add new attractions helps retain customer satisfaction and we are also extremely lucky to have a loyal and dedicated workforce, without which we could not possibly achieve such success.”

Recreation Assistant (Dry Site)
Team Leader (Dry Site)
Community Activator Coach Apprentice
Membership Advisor
Customer Service Advisor
GP Exercise Referral Instructor
Swim Manager
Activity and Wellbeing Coordinator
Membership Advisor
Food & Beverage Assistant
Company profile
Directory
Featured Supplier
Property & Tenders
Company: Lee Valley Regional Park Authority
Company: Newmark
Company: EiA Real Estate
Company: Savills
Company: University of Oxford







